Responsible Gaming Tools at Aussie Play

We built Aussie Play around AUD balances and local payment rails for Australian players, but the same local focus applies to player protection. Every account holder gets access to a set of controls that sit inside your account settings, free of charge, and none of them require you to explain yourself or justify the request.

Deposit Limits: Set the Ceiling Before You Play

Deposit limits cap how much AUD you can add to your Aussie Play balance in a rolling day, week or month. Once you hit the cap, the cashier simply stops accepting further deposits until the period resets. This is the most common tool players use because it works quietly in the background without interrupting the games you already have loaded.

• Daily, weekly and monthly caps, set independently or together
• Lowering a limit takes effect immediately once you confirm it
• Raising a limit is deliberately slower, with a cooling-off period before the higher cap applies
• Limits apply across PayID, POLi, card and crypto deposits alike

Timeouts and Self-Exclusion

If you need a proper break rather than a spending cap, Aussie Play supports two levels of pause. A timeout locks your account for a short, fixed window, typically a day up to a few weeks, and is reversible only by letting the clock run out. Self-exclusion is the longer-term option: your account is closed to new deposits and gameplay for an extended period you choose, and marketing emails and bonus offers stop landing in your inbox for the duration.

Self-exclusion requests are actioned by our support team once you confirm them, and we will not ask you to justify the decision or try to talk you out of it. If you want to self-exclude, contact support through the account help section and state the period you want. Reversing a self-exclusion early is intentionally not something the account settings allow on their own, so choose the length of the break with a clear head.

Free, Confidential Support: Gambling Help Online

Gambling Help Online is the national support service for people in Australia affected by gambling, whether that's your own play or someone else's. It is independent of Aussie Play, free, and confidential.

You don't need to be in crisis to call. Plenty of people use the line just to talk through their spending or playing habits before things become a genuine problem. If gambling is affecting your finances, work, relationships or mood, that's reason enough to reach out.

Age Restriction: 18+ Only, No Exceptions

Aussie Play accounts are restricted to players aged 18 and over. We verify identity and age documents during account checks, and any account found to belong to a minor is closed immediately with deposits refunded and winnings voided. If you're setting up shared devices or family computers, use device-level parental controls or filtering software as an extra layer, since account passwords alone are not a substitute for that.

Signs Worth Paying Attention To

• Chasing losses by depositing more than you originally planned
• Borrowing money or using bill money to keep playing
• Lying to family or friends about how much time or money you're spending
• Feeling irritable, anxious or distracted when you're not able to play
• Playing to escape stress rather than for entertainment

None of these on their own mean there's a serious problem, but a few appearing together is a reasonable prompt to set a deposit limit, take a timeout, or call Gambling Help Online for a confidential chat.

Where to Go Next

For details on how deposits and limits actually work on the payment side, see Payments. If you're weighing up whether to claim a welcome offer, the current terms are on Bonus, and general account and identity questions are covered on About Aussie Play. When you're ready to set your own limits, head to Register and configure them from your account settings on day one.